Hi
Designing digital products that solve complex business challenges
Designing digital products that solve complex business challenges
THIAGO
THIAGO
BRASIL
BRASIL
Senior AI Product Designer helping organizations transform complex workflows into intuitive digital products. I partner with Product Managers and Engineers to design, validate, and ship user-centered experiences that drive measurable business outcomes.
Senior AI Product Designer helping organizations transform complex workflows into intuitive digital products.
I partner with Product Managers and Engineers to design, validate, and ship user-centered experiences that drive measurable business outcomes.
Senior AI Product Designer helping organizations transform complex workflows into intuitive digital products. I partner with Product Managers and Engineers to design, validate, and ship user-centered experiences that drive measurable business outcomes.
About me
About me
I help organizations transform complex digital products into intuitive, user-centered experiences that drive adoption, engagement, and measurable business outcomes.
I help organizations transform complex digital products into intuitive, user-centered experiences that drive adoption, engagement, and measurable business outcomes.
7+
Years of Experience
International Experience
(Australia & Brazil)
International Experience
(Australia & Brazil)
14
Skills
Conversational skills shipped
Raízen HR on WhatsApp, in 6 months
Conversational skills shipped
Raízen HR on WhatsApp, in 6 months
50%
Growth
TIM+Vendas
50k downloads
TIM+Vendas
50k downloads
Call Today :
Call Today :
Email :
Email :
WHAT I BRING TO THE TEAM
WHAT I BRING TO THE TEAM
As a AI Product Designer, I don’t just write scripts; I build bridges between user intent and business outcomes. I thrive in cross-functional teams, leveraging NLU, dialogue architecture, and AI strategy to elevate every automated interaction.
As a AI Product Designer, I don’t just write scripts; I build bridges between user intent and business outcomes. I thrive in cross-functional teams, leveraging NLU, dialogue architecture, and AI strategy to elevate every automated interaction.
1. Discover & System Architecture
Cross-Channel Strategy
Taxonomy & Intent Mapping
Fallback & Handoff Rules
Ecosystem Integration
2. AI Strategy
LLM interaction pattern design
Chatbot persona and tone of voice
Intent disambiguation flows
AI-augmented UX research
3. Design & Prototyping
End-to-end product interface design
Design system architecture and documentation
High-fidelity prototyping and user flow mapping
Usability testing and iterative refinement
4. Launch & Optimization
CES and CSAT framework design
Funnel analysis and drop-off identification
A/B testing of interaction patterns
Conversion optimization for transactional flows
1. Discover & System Architecture
Cross-Channel Strategy
Taxonomy & Intent Mapping
Fallback & Handoff Rules
Ecosystem Integration
2. AI Strategy
LLM interaction pattern design
Chatbot persona and tone of voice
Intent disambiguation flows
AI-augmented UX research
3. Design & Prototyping
End-to-end product interface design
Design system architecture and documentation
High-fidelity prototyping and user flow mapping
Usability testing and iterative refinement
4. Launch & Optimization
CES and CSAT framework design
Funnel analysis and drop-off identification
A/B testing of interaction patterns
Conversion optimization for transactional flows
Featured Projects
These selected projects reflect my passion for blending strategy with creativity solving real problems through thoughtful design and impactful storytelling.
Conversational UX for AI & LLMs
Raízen Smart Contact: Elevating HR via WhatsApp
Automating HR on WhatsApp for the person with the lowest digital literacy - 14 skills shipped in 6 months. This case study focuses on the core journey: Onboarding & Authentication → Payslip Delivery.
Conversational UX for AI & LLMs
TIM + Vendas: Turning WhatsApp into a Sales Channel
TIM's reseller app had 30,000 active micro-entrepreneurs and no way to reach the ones who had stopped opening it. Nine conversational flows, four audiences, and one A/B test on the opt-out.
What My Clients And Colleagues Say
Here’s what my clients and team members have shared about their experiences working with me. Their trust and satisfaction motivate me to continue delivering designs that make an impact.
I had the pleasure of working with Thiago while I was Head of R&D at Alfa, where he acted as a UX Product Designer on my team.
André Januário
Head of Projects/Development (R&D)
I had the pleasure of working with Thiago while I was Head of R&D at Alfa, where he acted as a UX Product Designer on my team.
André Januário
Head of Projects/Development (R&D)
Faster onboarding (Alfa: 454s → 9s)
98%
98%
Satisfaction Rate
He has strong experience in user journey design and data analysis, which allows him to consistently bring valuable insights into discussions and decision-making.
Matheus Frade
Product Manager
Conversational skills shipped in 6 months (Raízen)
14
14
Skills
I highly recommend Thiago to organizations looking for a talented AI Product Designer building user-centered digital products.
Kelly Moana
Project Owner
I highly recommend Thiago to organizations looking for a talented AI Product Designer building user-centered digital products.
Kelly Moana
Project Owner
🌍 Global Perspective
🌍 Global Perspective
Based in São Paulo, open to relocation. I want to bring my experience in conversational AI and transactional UX, designing WhatsApp based flows for enterprise clients like Raízen, TIM and Alfa, to global product teams that value performance, scalability, and continuous optimization.
🚀 Available for international roles and relocation, remote or on-site.
Hi
Hi
Let’s build high-impact conversational experiences
Let’s build high-impact conversational experiences
If you’re building automated contact center channels, voice assistants, or GenAI agents and need to improve containment, CES / CSAT, NPS or any metric, I’d love to connect.
If you’re building automated contact center channels, voice assistants, or GenAI agents and need to improve containment, CES / CSAT, NPS or any metric, I’d love to connect.
Hi
Designing digital products that solve complex business challenges
Designing digital products that solve complex business challenges
THIAGO
THIAGO
BRASIL
BRASIL
Senior AI Product Designer helping organizations transform complex workflows into intuitive digital products. I partner with Product Managers and Engineers to design, validate, and ship user-centered experiences that drive measurable business outcomes.
Senior AI Product Designer helping organizations transform complex workflows into intuitive digital products.
I partner with Product Managers and Engineers to design, validate, and ship user-centered experiences that drive measurable business outcomes.
Senior AI Product Designer helping organizations transform complex workflows into intuitive digital products. I partner with Product Managers and Engineers to design, validate, and ship user-centered experiences that drive measurable business outcomes.
About me
About me
I help organizations transform complex digital products into intuitive, user-centered experiences that drive adoption, engagement, and measurable business outcomes.
I help organizations transform complex digital products into intuitive, user-centered experiences that drive adoption, engagement, and measurable business outcomes.
7+
Years of Experience
International Experience
(Australia & Brazil)
International Experience
(Australia & Brazil)
14
Skills
Conversational skills shipped
Raízen HR on WhatsApp, in 6 months
Conversational skills shipped
Raízen HR on WhatsApp, in 6 months
50%
Growth
TIM+Vendas
50k downloads
TIM+Vendas
50k downloads
Call Today :
Call Today :
Email :
Email :
WHAT I BRING TO THE TEAM
WHAT I BRING TO THE TEAM
As a AI Product Designer, I don’t just write scripts; I build bridges between user intent and business outcomes. I thrive in cross-functional teams, leveraging NLU, dialogue architecture, and AI strategy to elevate every automated interaction.
As a AI Product Designer, I don’t just write scripts; I build bridges between user intent and business outcomes. I thrive in cross-functional teams, leveraging NLU, dialogue architecture, and AI strategy to elevate every automated interaction.
1. Discover & System Architecture
Cross-Channel Strategy
Taxonomy & Intent Mapping
Fallback & Handoff Rules
Ecosystem Integration
2. AI Strategy
LLM interaction pattern design
Chatbot persona and tone of voice
Intent disambiguation flows
AI-augmented UX research
3. Design & Prototyping
End-to-end product interface design
Design system architecture and documentation
High-fidelity prototyping and user flow mapping
Usability testing and iterative refinement
4. Launch & Optimization
CES and CSAT framework design
Funnel analysis and drop-off identification
A/B testing of interaction patterns
Conversion optimization for transactional flows
1. Discover & System Architecture
Cross-Channel Strategy
Taxonomy & Intent Mapping
Fallback & Handoff Rules
Ecosystem Integration
2. AI Strategy
LLM interaction pattern design
Chatbot persona and tone of voice
Intent disambiguation flows
AI-augmented UX research
3. Design & Prototyping
End-to-end product interface design
Design system architecture and documentation
High-fidelity prototyping and user flow mapping
Usability testing and iterative refinement
4. Launch & Optimization
CES and CSAT framework design
Funnel analysis and drop-off identification
A/B testing of interaction patterns
Conversion optimization for transactional flows
Featured Projects
These selected projects reflect my passion for blending strategy with creativity solving real problems through thoughtful design and impactful storytelling.
Conversational UX for AI & LLMs
Raízen Smart Contact: Elevating HR via WhatsApp
Automating HR on WhatsApp for the person with the lowest digital literacy - 14 skills shipped in 6 months. This case study focuses on the core journey: Onboarding & Authentication → Payslip Delivery.
Conversational UX for AI & LLMs
TIM + Vendas: Turning WhatsApp into a Sales Channel
TIM's reseller app had 30,000 active micro-entrepreneurs and no way to reach the ones who had stopped opening it. Nine conversational flows, four audiences, and one A/B test on the opt-out.
What My Clients And Colleagues Say
Here’s what my clients and team members have shared about their experiences working with me. Their trust and satisfaction motivate me to continue delivering designs that make an impact.
I had the pleasure of working with Thiago while I was Head of R&D at Alfa, where he acted as a UX Product Designer on my team.
André Januário
Head of Projects/Development (R&D)
I had the pleasure of working with Thiago while I was Head of R&D at Alfa, where he acted as a UX Product Designer on my team.
André Januário
Head of Projects/Development (R&D)
Faster onboarding (Alfa: 454s → 9s)
98%
98%
Satisfaction Rate
He has strong experience in user journey design and data analysis, which allows him to consistently bring valuable insights into discussions and decision-making.
Matheus Frade
Product Manager
Conversational skills shipped in 6 months (Raízen)
14
14
Skills
I highly recommend Thiago to organizations looking for a talented AI Product Designer building user-centered digital products.
Kelly Moana
Project Owner
I highly recommend Thiago to organizations looking for a talented AI Product Designer building user-centered digital products.
Kelly Moana
Project Owner
🌍 Global Perspective
🌍 Global Perspective
Based in São Paulo, open to relocation. I want to bring my experience in conversational AI and transactional UX, designing WhatsApp based flows for enterprise clients like Raízen, TIM and Alfa, to global product teams that value performance, scalability, and continuous optimization.
🚀 Available for international roles and relocation, remote or on-site.
Hi
Hi
Let’s build high-impact conversational experiences
Let’s build high-impact conversational experiences
If you’re building automated contact center channels, voice assistants, or GenAI agents and need to improve containment, CES / CSAT, NPS or any metric, I’d love to connect.
If you’re building automated contact center channels, voice assistants, or GenAI agents and need to improve containment, CES / CSAT, NPS or any metric, I’d love to connect.